Frequently asked questions
What people ask before a first order.
- Do I need a bank card?
- No. Payment is cash on delivery: you pay the courier when the parcel arrives, and you enter no card details at any step.
- Do you deliver to my area?
- We deliver to 18 governorates and 4,533 districts. You pick your governorate and district when you enter the address, and if yours is not listed we do not reach it yet.
- How long does delivery take?
- It depends on the store and the area, and we do not publish a time we cannot guarantee. You can follow your order stage by stage under «My orders».
- Do I need an account?
- Yes, to complete an order. The account is your phone number and a code sent to it — no password unless you want one. The number is required because the order and the courier both reach you on it.
- Who am I buying from?
- From an independent Iraqi store listing its goods on Sycha. The store is named on every product page, and its own page shows what we measured from its orders.
- Is the price shown the final price?
- The price shown is the price of the product. Delivery is added to it, and the full total appears on the confirmation step before you confirm.
- How do I track my order?
- Under «My orders» on the site or in the app. The page shows the stage the order has reached, and a notification reaches you at each change.
- Something is wrong with my order — what do I do?
- Open a conversation with the Sycha team from inside the app, either from the order itself or from Settings, and quote the order number. The thread is kept, and a person from the team answers it.
- How do I sell on Sycha?
- You open your store from the «Sell on Sycha» page. There is no signup fee and no monthly fee, and no commercial licence is required.