Help

Tracking an order

All your orders are under «My orders», and each one shows the stage it has reached and its number. The order number is what identifies it in any conversation.

Talking to the Sycha team

A conversation with the team opens from inside the Sycha app: from the order, or from Settings. You write the problem and attach photos if it helps, and a person from the team answers you in the app itself.

The thread stays with you, so you never have to explain it twice.

Getting into your account

Your account is your phone number. Signing in sends a code to that number; if your number changes you can change it from inside the app, with your password and a code sent to the new number.

If you run a store

Your store is managed from the merchant dashboard, which has its own «Message the Sycha team» page for opening a thread from your account.